Problem

The heat pump uses too much electricity

High consumption is the most common complaint, but a faulty unit is rarely the cause. It's usually a combination of settings, backup heat and building heat loss.

First step: compare consumption with floor area

Divide annual electricity consumption by the heated floor area. An estimated guideline for a well-running heat pump home is roughly 50–90 kWh/m² per year. A significantly higher figure is reason to investigate further, but doesn't automatically mean a fault.

The three most common causes

1. The heating curve is too high and the flow temperature exceeds demand. 2. The electric backup heater runs when the compressor could manage alone. 3. The hot water temperature or cycle frequency exceeds what's needed.

A fourth cause that often emerges is unmeasured heat loss — ventilation without heat recovery, air leaks, or insufficient attic insulation.

What we check in the analysis

Our assessment links consumption, floor area, temperatures and your answers, and flags inconsistencies. The result is an estimate — determining the exact COP requires a heat meter.

Frequently asked questions

What electricity consumption is normal?+

An estimated range is 50–90 kWh per heated square metre per year, depending on the house's condition and hot water use.

Does a high bill mean the pump is broken?+

Mostly not. We recommend first checking the settings and backup heater running hours before considering a technical inspection.

How quickly will a change's effect show?+

The effect of a heating curve change is usually visible within 1–2 weeks, when comparing days with similar outdoor temperatures.

Want to know what your system is actually showing?

Run a free estimated analysis — answer a few questions and get an estimate of efficiency and savings potential.

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