Order of checks
1. Tank target temperature on the control panel. 2. Thermostatic mixing valve setting, which limits tap water temperature. 3. Tank volume relative to household size. 4. Hot water cycle timing, if it coincides with peak demand.
When it's a technical fault
If the setpoint is fine but the tank doesn't reach it within several hours, the problem could be the heat exchanger, circulation, or the unit's priority setting. In that case we recommend having it inspected.